Feedback & complaints
Tell us — good or bad
Complaints make us better and you'll never be treated differently for making one. Acknowledged within two business days, resolved or updated within ten.
Prefer to go elsewhere?
You can also raise concerns with the Aged Care Quality and Safety Commission on 1800 951 822, or use the Older Persons Advocacy Network (OPAN) on 1800 700 600 — free and independent.
Our process
- Acknowledged within 2 business days
- Investigated by someone not involved
- Outcome and any changes explained in writing
- Logged and reviewed monthly